An outsourced call centre built to help your business grow

If you are looking for an outsourced call centre that will give you the competitive edge, look no further.  Norango are experts in all areas of call handling whether simple or extremely intricate, we have services for every stage of your growth. Our primary focus is to ensure that your callers love you and the best way to do that is by resolving their queries on the FIRST call,

We would love to be part of your team. Why not see how we get on with a FREE 30 day trial? Maybe this could be the start of serious relationship.

Outsourced call centre services from Norango

Outsourced contact centre services for starter and growing business

24 hour call centre services

Outsourced 247 Support capabilities with no long term contract or cap-ex.
Norango will serve your customers across multiple channels, day and night.

Virtual reception services

Our Reception Service will seamlessly represent your business as if directly employed by you 24 hours a day and 365 days a year. Your callers are our priority.

Outbound Calling Services

Out team of professionals will follow up and qualifying web or social media leads and breath new life into your database by reviving old and cold prospects.

Bespoke Call Centre Solutions

The answer is yes, now what’s the question? Norango will tailor a solution that exceeds your expectations in terms of service delivery, reliability, dependability and price.

info-5@2x
Outsourced call centre cost calculator

An outsourced call centre will save you time, money and hassle.

The cost of running a call centre is considerable, rent, heat, IT support software licences and equipment are obvious factors, but rising employment costs and legislation are important. We FREE you from all that hassle and cost.

It is time to work smarter not harder.

Highly-skilled, independent professional freelancer.

“Customer service runs through our veins, it’s our specialist subject and something we are very good at.”

Mike Relf – founder and MD

Your Content Goes Here

1.

SMART PEOPLE

Working from the comfort of their own homes our articulate, intelligent virtual reception team consists predominantly of degree calibre business owners who share our commitment to delivering the highest quality service to our clients.

2.

SOLID PROCESSES

A dynamic training program ensures that receptionists are kept up to speed with your processes, products and services. Performance metrics based on customer knowledge tests and graded call monitoring form a major part of their remuneration.

3.

FIRST CALL RESOLUTION

We integrate with over 200 web applications and tools such as Salesforce, Zendesk and Monday we can log incidents and raise tickets, answer FAQs all with the aim of resolving the contact first time.

Trusted by these fine organisations, click on a logo and find out what we do for them.

Sainsbury's use our outsourced call centre
The NHS use our outsourced call centre
Chief Rentals use our outsourced call centre
Situ use our outsourced call centre
The Economist use our outsourced call centre
Outsourced call centre service 24 hours a day

To ensure we get it right we give you 30 Days FREE onboarding time!

You wouldn’t buy a car without a test-drive so why should selecting an outsourced call centre partner be any different? Getting to know each other is vital as after all we plan to be your front line representation. A member of our onboarding team will be on call to evaluate your requirements , after listening to your goals they will suggest solutions and formulate and implement a tailored a receptionist training plan.

info-8@2x

1.

WE SAVE YOU TIME

Our outsourced call centre will free up management time and allow you to be more productive. Norango will release you to focus on the more specialised and pressing aspects of running your business without distraction.

The removal or reduction of the recruitment of new agents together with the need of finding short term cover at peak times will have a massive positive impact on your HR costs.

2.

WE SAVE YOU MONEY

The true cost of running a call centre is often under estimated. Rent, light, heat, employee recruitment costs, cost of temporary staff to cover holidays and sickness, salaries. pensions and managing the whole thing is costly.

Add to that the cost of agent software licences, hardware, computers and telephone lines and it quickly becomes an expensive, difficult to manage,  long-term commitment,

2.

WE SAVE YOU HASSLE

Say goodbye to call centre headaches!  Our outsourced call centre is here to save the day and make your life easier. Stop stressing about managing calls and focus on what matters most – growing your business! Ready to experience hassle-free customer support?