Call centre services for insurance companies

call centre services for insurance companies 24 hours a day.
A “top down” philosophy of excellence!

Norango have provided our back up call centre service for many years now and we would have no hesitation in recommending them. Their service offering reflects a “top down” philosophy of excellence so that all aspects of their business, from the quality of the call centre team to their management, documentation and accounts team is first in class.

Mark Lee, Craftinsure Ltd

In the world of customer service, first call resolution is a golden standard. It’s the ability to resolve a customer’s issue during their first contact with your business

Call centre services for insurance companies twenty four seven.

Why Insurance Companies Are Embracing Outsourcing

Outsourcing is not just a trend. It’s a strategic move that offers numerous benefits. Insurance companies are realizing that outsourcing can help them focus on their core competencies. It allows them to delegate non-core tasks to experts who can handle them more efficiently. This approach leads to improved performance and better use of resources.

Cost Savings and Operational Efficiency

One of the main reasons insurance companies outsource is cost savings. Outsourcing can significantly reduce operational costs.It eliminates the need for hiring, training, and maintaining an in-house team.This leads to increased operational efficiency and better financial performance.

Things we do for insurance companies

  • Logging FNOL (first notice of lost) reports, taking the callers through the whole process from when they first have an incident through to arranging recovery of the vehicles via nationwide. (We took over from the AA contact centre). All info must be captured within 24 hours and must be accurate or the claim is invalid.

  • Ensuring all the caller’s details are validated via the internal database adhering to GDPR rules/policy.

  • Your Content Goes Here
  • Arranging vehicle recovery, liaising with the policy holder and recovery company keeping everyone in the loop.

  • Creating and qualifying new claims and patching claims in progress to the relevant member of our client’s claims team.

  • Providing quotes and taking client payments.

  • Amending and updating policies together with providing answers to policyholder’s questions regarding policy terms and conditions or claim procedure

Enhancing Customer Satisfaction with Specialized Support

Outsourcing also plays a crucial role in enhancing customer satisfaction. Insurance companies can outsource customer service to specialized contact centres. These centres have trained professionals who can provide high-quality, personalized support. This leads to improved customer experience and higher customer retention rates.

Our Contact Centre’s Edge in Insurance Outsourcing

Our contact centre stands out in the outsourcing industry. We specialize in providing services to insurance companies. Our team understands the unique needs and challenges of the insurance sector. We offer tailored solutions that deliver real value.

Tailored Solutions for Insurance Needs

We don’t believe in one-size-fits-all solutions. Every insurance company is unique, with its own set of needs and goals. We take the time to understand your business and develop a customized outsourcing plan. Our solutions are designed to help you achieve your specific objectives.

Technology and Multichannel Support

We leverage the latest technology to deliver superior service. Our contact centre offers multichannel support, including phone, email, chat, and social media. We use advanced tools and software to ensure efficient and effective communication. Our goal is to make it easy for your customers to reach us, whenever and however they prefer.

Compliance and Data Security: Our Top Priority

In the insurance industry, compliance and data security are critical. We take these issues very seriously. Our contact centre follows strict protocols to ensure the protection of sensitive data. We also stay up-to-date with the latest regulations to ensure full compliance.

30 day’s call centre services for FREE.

Ready to take your customer service game to the next level? Try our outsourced call centre service for FREE for 30 days! Let us handle your calls and represent your brand while you focus on what you do best. Sign up now and experience seamless customer interactions like never before!

Contact centre pricing plans


£29.95 / month

Give your callers a professional first impression and make sure you never miss a call.

  • UK area phone (local) number
  • 25 inbound call minutes (minutes over £1.50)
  • 25 connected (patched transfer) calls

  • 30 days rolling contract
  • Office hours 9 am – 6 pm Mon-Fri

  • 14 days FREE trial

Small Business

£99.95/ month

If you want to extend your opening hours this plan will enable you to support clients 24/7.

  • UK geographical number (your area code)
  • 50 inbound call minutes (minutes over £1.50)
  • 50 connected  (warm transfer) calls

  • 30 days rolling contract
  • 24 hours – 365 days
  • 30 day FREE trial


£499.95 / month

24 hour customer 1st line support or general assistance, resolving issues on the first call.

  • UK geographical number (your area code)
  • 500 inbound call minutes (minutes over £1.50)

  • 75 connected (warm transfer) calls

  • 30 day rolling contract

  • FAQs-knowledge base response

  • Dedicated account manager

Trusted by these fine organisations, click on a logo and find out what we do for them.

Sainsbury's use our outsourced call centre
The NHS use our outsourced call centre
Chief Rentals use our outsourced call centre
Situ use our outsourced call centre
The Economist use our outsourced call centre