The necessity of 24/7 support for estate and letting agents
The real estate industry is a 24/7 business. Property inquiries and issues can arise at any time. Having a call centre that operates round-the-clock is crucial. It ensures immediate response and resolution.
This availability can significantly impact lead capture and conversion rates. It can also enhance customer satisfaction. In short, 24/7 call centre services are not just an add-on. They are a necessity in today’s real estate landscape.
Advantages of Round-the-Clock Call Centre Support
24/7 call centre services offer numerous benefits. They can be a game-changer for real estate and letting agencies. One key advantage is increased customer satisfaction. Clients appreciate immediate response and resolution. This can lead to positive reviews and referrals.
Another benefit is improved lead capture and conversion. Quick response times can make a difference in a competitive market. Lastly, these services can handle high call volumes during peak seasons. This ensures smooth operations and satisfied customers.
Things we do for estate and letting agents
Taking new booking enquiries and in putting onto client’s portal
Dealing with existing guest queries/assisting with check in/directions to the property – key codes etc
Searching for existing bookings
Resending the booking confirmation details to the guest
Dealing with emergencies i.e. guest locked out from apartment/room not cleaned/no heating/water etc
Calling the apartment operator/emergency contact on behalf of the guest to get situations resolved
Following up with the guest to confirm the issue is resolved/they are back in and happy
Escalating to the client on-call if its an emergency and we are unable to resolve it and also assist in finding alternative accommodation
Take the prospective tenant through the vetting process for all rentals using the clients portal
Arranging viewings/cancellations
Assisting tenants in filling out their applications
Dealing with existing tenants queries/issues with the property
Dealing with landlords in the same way and keeping them happy for the client
Sales – dealing with the negotiations of the sale of properties/taking the relevant info and dealing with offers as well as providing the potential buyer with all the correct info.
30 day’s call centre services for FREE.
Ready to take your customer service game to the next level? Try our outsourced call centre service for FREE for 30 days! Let us handle your calls and represent your brand while you focus on what you do best. Sign up now and experience seamless customer interactions like never before!
