24 hour call centre services2024-07-03T09:28:49+00:00

24 hour call centre services

Working through the night to serve our clients.
A brilliant cost effective service at all levels!

We have used Norango for over a decade now. Humans always answer the telephone which is a definite plus in the eyes of our customers and suppliers. 24/7 receptionist type service 365 days a year for such a low cost if you every compared with the cost of employing someone. A definite component in any cost effective solutions. They route the screened calls to me where ever I am leaving the client with the impression you are always there for them whether sitting in the office, on the road or even when by the pool on holiday!! Would genuinely thoroughly recommend the service. Thank you Norango for existing.

Basil K. CEO, Eton International

Call centre services for 24 hour support.

While many businesses can benefit from a 24-hour call centre service, some industries find it particularly valuable. For instance, IT companies often need to provide round-the-clock support to handle technical issues that can arise at any time.

Similarly, healthcare providers use 24/7 call centres to manage patient inquiries and emergencies. Security companies also rely on these services to respond promptly to alarms and incidents.

In essence, any industry that requires immediate response or has a customer base spread across different time zones can greatly benefit from a 24/7 call centre service.

We do a lot more than just answer the phone. Whatever industry your business is in, Norango will provide professional, authentic, and seamless representation. From handling sales enquiries, taking orders, and preventing shopping cart abandonment to fielding service emails or emergency incidents; our team will never give the impression that they work for a separate organisation. What’s more, our cloud contact centre is a true multichannel service, supporting phone, email, and live web chat.

We integrate with your systems

At Norango, we’ve built our powerful 24/7 cloud contact centre software with you in mind. Integrating with over 200 web applications and tools such as Salesforce, Jira, Zendesk, Facebook, Twitter and Linkedin, we can log incidents and raise tickets on your chosen platform as well as making contact with you on call personnel. We also offer outbound services and can call customers and clients back. Our services can help create leads or accounts directly into your CRM, or raise cases in your favourite help desk App. This means saving your time and money, leaving you free to increase your revenue. With Norango there is no need to change the way you work!

In-house or Norango?

When it comes to setting up a 24-hour call centre service, businesses have two main options: outsourcing or setting up an in-house team.

It makes sense to outsource to Norango

Outsourcing can be a cost-effective solution, especially for small businesses. It eliminates the need for hiring, training, and managing a team. Plus, you get access to experienced professionals who can handle a variety of customer issues.

On the other hand, an in-house team can offer a higher level of control over the customer service process. It allows for better integration with your company’s culture and values. However, it can be more expensive and time-consuming to manage.

In the end, the choice between outsourcing and in-house depends on your business needs, resources, and long-term customer service goals.

Quick Setup and Implementation2024-06-08T19:12:36+00:00

One of the major advantages of outsourcing call center services is the speed of setup and implementation. Norango has the infrastructure, technology, and staff ready to start handling customer service calls. Meaning that businesses can have their call centre operations up and running in a fraction of the time it would take to set up an in-house call centre. This can be particularly beneficial for businesses that need to scale up their customer service operations quickly to meet increased demand or to handle a crisis situation.

Professional Training and Management2024-06-08T14:54:56+00:00

Outsourcing call centre services Norango gains you access to professionally trained and managed staff. Here at Norango we  focus on  training our agents to handle a variety of customer service scenarios. Our team of experienced managers  oversee the performance and quality of our service delivery. We aim to provide a better quality service than our client’s inhouse team are able to achieve. Outsourcing providers also handle all aspects of human resource. This includes recruitment, training, performance management, and even handling employee turnover. 

Advanced Technology and Software2024-06-08T16:45:29+00:00

Outsourcing call centre services to Norango will give  access to the latest technology and software. Outsourcing providers such as Norango  invest heavily in state-of-the-art systems to deliver high-quality services. These systems include advanced call routing software, customer relationship management (CRM) systems, and analytics tools. You can leverage these technologies without having to invest in them directly. 

Focus on Core Business Functions2024-06-08T17:02:30+00:00

Outsourcing call centre services to Norango allows you to focus on your core functions. Managing a call centre can be time-consuming and complex. By outsourcing to us you can delegate this task to experts who specialize in customer service. This frees up time and resources that can be better spent on other areas of the business. For example, you can focus on product development, marketing, or other strategic initiatives. You can also invest more time in improving your offerings and enhancing your competitive edge.

Scalability of Services2024-06-08T17:25:57+00:00

One of the key benefits of outsourcing call centre services is scalability. Businesses can easily scale their customer service operations up or down based on demand. During peak seasons, service providers can allocate more agents to handle the increased call volume. Conversely, during off-peak periods, businesses can reduce the number of agents to save on costs. This flexibility is particularly beneficial for businesses with seasonal fluctuations in demand. By outsourcing, they can ensure that they have the right number of agents at the right time. In short, outsourcing provides businesses with the flexibility to scale their customer service operations based on demand, ensuring that they can provide high-quality service at all times.

Savings on salaries and Infrastructure2024-06-09T12:36:21+00:00

Outsourcing call centre services to Norango brings significant cost savings. Running an in-house call centre can be expensive. You have to consider the costs of hiring and training staff, purchasing and maintaining equipment, and securing the necessary infrastructure. In essence, outsourcing to Norango allows you to enjoy the benefits of a fully functional call centre without the associated costs.

Outsourced call centre service 24 hours a day

Take advantage of our 30 day FREE trial offer

Don’t miss out on our complimentary 30-day trial. Building a strong relationship is key, as we aim to be your primary point of contact. Our onboarding team will assess your needs and provide customized receptionist training based on your goals. Take advantage of this opportunity to test our services and see how we can support your business.


Trusted by these fine organisations, click on a logo and find out what we do for them.

Sainsbury's use our outsourced call centre
The NHS use our outsourced call centre
Chief Rentals use our outsourced call centre
Situ use our outsourced call centre
The Economist use our outsourced call centre
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