About Norango
Norango is absolutely amazing!
Nothing is ever too much trouble and they are always incredibly responsive to last-minute needs. The team make my life so much easier when we introduce a new process or product, they suggest what is needed and almost as if by magic everything is set up on their end to support my business.
This is the best call centre I have ever used!
They are extremely professional, accommodating and efficient. They listen to their clients needs and go the extra mile to make sure their service suits your requirements . The call centre staff are fantastic and polite. I would highly recommend them for both price and service.
Reliability, flexibility and peace of mind!
I use Norango as the call centre for two major infrastructure projects as an extension to the internal project team. They are reliable, flexible and give peace of mind, particularly when we have 24/7 ongoing construction works that need a full time availability and in case of an issue that needs rapid response.
Great people brings great customer service.
We have 27 years of experience in handling calls for companies just like yours and are pioneers in the provision of Cloud Contact Centre Services so, unlike “old fashioned” physical call centres, we (or our customers) don’t suffer from such issues as high staff turnover and the quality problems faced by being restricted to a small, local and generally static employment catchment.
In fact, we are proud to say that most of the team has been with us for a number of years and know our clients inside out. The people who are answering your calls are happy and enjoy representing you. We make sure the best people are representing your brand, no matter what time of day. All you need to do is relax, knowing your company is in safe hands.
Smart People
Often educated to degree level many of our fast growing network of virtual assistants are skilled administrators, translators, marketeers and business owners; so rest assured you will receive sensible, legible information, presented to you in the format you require. We encourage all of our passionate and dedicated people to use their skills and go the extra mile for our clients, making sure the customer experience is the highest possible.
By removing the daily commute we can offer all of our team complete flexibility when choosing their hours. This means that no one gets burnt out or has to work at a time that conflicts with a prior engagement or other commitment. The result is that you will always be represented by someone who has chosen to work with Norango and will enjoy working for you. We have never had to rely on limited candidate lists or been faced with agents who have no desire to do their job. In fact we have discovered quite the opposite. By allowing people to choose when they work a strong sense of belonging and personal accountability has developed. Our current clients know how well we do this. Wouldn’t you like to find out?
Informed staff informing your customers.
Knowing about you is what we do best. All of our team subscribe to an interactive learning area which includes procedure manuals and detailed quizzes on our clients. Our peer led training methods include a mixture of traditional and modern techniques to ensure your business is represented in the best possible way. Our intelligent enquiry methods and comprehensive soft skills training will not only boost your current service, they will also help improve your profile and brand position. With a talented team handling your inbound or outbound business needs you will see an improvement in those all important statistics.
Carbon conscious
From the very beginning, the environment was our main concern. By keeping it at the forefront of all of our activities, our business model sets a new standard when it comes to providing customer service solutions to a myriad of different business sectors. By aligning your brand with Norango you can begin leaping towards your own waste reduction targets. You can then enjoy the increased revenue your improved ratings will bring.
A++ without the effort.
By taking advantage of the latest in technology, our cloud contact centre is truly paperless, producing less than 1% of the emissions associated with a traditional answering service. This means we can focus on providing our clients with the best level of service whilst, all the time, passing the savings directly onto them.
We won’t be beaten on price!
We guarantee to be cheaper than the established market leader whilst being a staggering 99% better for the environment. Whether you want to open your doors a little longer, provide 24 hour support to your users or take advantage of our incredible first call resolution statistics. We can tailor a solution directly to your needs and help you do your bit for the environment.