Multi-channel contact centre

Virtual reception services from Norango 24 hours a day.
Flexible and adaptable

Norango has helped us loads: previously our operations team spent about 50% of their day fielding calls: now only the most important ones come through. We tried a few other phone answering services but we loved their flexibility in adapting to the systems we use: feeding directly into our helpdesk and CRM systems. Highly recommended!

Leftbrain use Norango

Harness the full power of Norango.

Norango provides multi-channel contact centre services tailored to small businesses, offering a range of solutions to enhance customer support and communication. Their services typically include:

  1. 24/7 Call Answering Services: Ensuring that all customer calls are answered promptly, regardless of the time of day.
  2. Live Chat Support: Providing real-time assistance to website visitors, helping with inquiries and guiding them through the purchasing process.
  3. Email Management: Handling customer emails efficiently to provide timely responses and resolve issues quickly.
  4. Social Media Monitoring: Managing interactions on social media platforms to maintain a positive brand image and promptly address customer queries or complaints.
  5. Appointment Scheduling: Assisting with the scheduling and management of appointments, reducing no-shows and improving customer convenience.
  6. Order Processing: Supporting order entry, tracking, and customer notifications to streamline the sales process.
  7. Customer Relationship Management (CRM) Integration: Integrating with CRM systems to provide personalized customer experiences and maintain detailed customer interaction records.
  8. Technical Support: Offering tiered technical support to resolve product or service-related issues.
  9. Outbound Calling Services: Conducting follow-up calls, customer surveys, and marketing outreach to engage with customers proactively.

These services help small businesses maintain a high level of customer service, enhance customer satisfaction, and improve operational efficiency without the need to invest heavily in in-house customer support infrastructure

What the service can do for you

Implementing Norango’s multi-channel contact center services in your insurance brokerage can provide several practical benefits, enhancing both customer satisfaction and operational efficiency.

Outsourced call centre service 24 hours a day

To ensure we get it right we give you 30 Days FREE onboarding time!

You wouldn’t buy a car without a test-drive so why should selecting an outsourced call centre partner be any different? Getting to know each other is vital as after all we plan to be your front line representation. A member of our onboarding team will be on call to evaluate your requirements , after listening to your goals they will suggest solutions and formulate and implement a tailored a receptionist training plan.

Insurance Brokerage: XYZ Insurance

Challenge: XYZ Insurance is experiencing growth in its customer base, leading to increased customer inquiries and support requests. The brokerage faces challenges in managing call volumes, responding to emails, providing timely assistance on social media, and ensuring 24/7 availability. The internal team is overwhelmed, leading to longer response times and decreased customer satisfaction.

Implementation of Norango’s Services:
  1. 24/7 Call Answering Services:Benefit: All customer calls are answered promptly, even outside of regular business hours. This ensures that potential leads and urgent customer issues are addressed immediately.Example: A client calls at 8 PM to report a car accident and needs immediate assistance. Norango’s team handles the call, initiates the claim process, and provides reassurance, reducing customer anxiety and starting the claim processing promptly.
  2. Live Chat Support:Benefit: Real-time assistance is provided to website visitors, helping with policy inquiries, quotes, and claim status updates.Example: A potential client visiting the website late at night is interested in a home insurance quote. The live chat agent engages the visitor, collects necessary information, and schedules a follow-up call, converting a lead that might have been lost otherwise.
  3. Email Management:Benefit: Customer emails are managed efficiently, ensuring timely responses to inquiries and issues.Example: A client emails with a question about their policy renewal. Norango’s team responds within an hour, providing detailed information and options, resulting in a satisfied customer who renews their policy without hesitation.
  4. Social Media Monitoring:Benefit: Customer interactions on social media are monitored and addressed promptly, maintaining a positive online presence.Example: A client posts a complaint about a delayed claim process on Twitter. Norango’s team responds quickly, apologizes for the delay, and provides a status update, turning a potential public relations issue into a positive customer service experience.
  5. Appointment Scheduling:Benefit: Appointments are scheduled and managed efficiently, reducing no-shows and improving client convenience.Example: A client needs to discuss life insurance options. Norango schedules the appointment, sends reminders, and ensures the meeting occurs without issues, helping secure a new policy.
  6. Order Processing:Benefit: Support for processing new policy applications and renewals, streamlining the sales process.Example: A client calls to purchase a new travel insurance policy. Norango handles the application process, processes payment, and emails the policy documents, providing a seamless experience.
  7. Customer Relationship Management (CRM) Integration:Benefit: Detailed customer interaction records are maintained, enabling personalized service.Example: During a follow-up call, the agent accesses the CRM to review past interactions and tailors the conversation based on the client’s history, enhancing the customer experience and fostering loyalty.
  8. Technical Support:Benefit: Tiered technical support resolves product or service-related issues efficiently.Example: A client has trouble accessing their online account. Norango’s team assists, resolves the issue, and guides them on how to use the online portal effectively, improving the client’s digital experience.
  9. Outbound Calling Services:Benefit: Proactive engagement with clients through follow-up calls, surveys, and marketing outreach.Example: Norango conducts a survey to gather feedback on the claim process, identifying areas for improvement and demonstrating that the brokerage values client input, leading to improved services and higher customer satisfaction.
Summary of Benefits:
  • Improved Customer Satisfaction: Prompt responses and 24/7 availability enhance the client experience.
  • Operational Efficiency: The internal team is relieved from handling routine inquiries, allowing them to focus on complex cases and strategic initiatives.
  • Increased Sales and Retention: Effective lead conversion and proactive client engagement drive sales and improve policy renewals.
  • Enhanced Brand Reputation: Timely and professional interactions across multiple channels build a positive brand image.

By leveraging Norango’s multi-channel contact center services, XYZ Insurance can effectively manage customer interactions, improve service quality, and support business growth.

Contact centre pricing plans


£29.95 / month

Give your callers a professional first impression and make sure you never miss a call.

  • UK area phone (local) number
  • 25 inbound call minutes (minutes over £1.50)
  • 25 connected (patched transfer) calls

  • 30 days rolling contract
  • Office hours 9 am – 6 pm Mon-Fri

  • 14 days FREE trial

Small Business

£99.95/ month

If you want to extend your opening hours this plan will enable you to support clients 24/7.

  • UK geographical number (your area code)
  • 50 inbound call minutes (minutes over £1.50)
  • 50 connected  (warm transfer) calls

  • 30 days rolling contract
  • 24 hours – 365 days
  • 30 day FREE trial


£499.95 / month

24 hour customer 1st line support or general assistance, resolving issues on the first call.

  • UK geographical number (your area code)
  • 500 inbound call minutes (minutes over £1.50)

  • 75 connected (warm transfer) calls

  • 30 day rolling contract

  • FAQs-knowledge base response

  • Dedicated account manager

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