Understanding your financial metrics is critical to managing a cost-efficient call centre. Among the most significant indicators of your support centre’s health is the ‘Cost Per Call’ (CPC). It’s a key performance indicator (KPI) that can tell you a lot about your efficiency and customer satisfaction. Try our calculation tool, you will be able to enter your call volumes and handling times to find out the number of agents you need for cover, then add the hourly rate you pay and the cost of accommodation (rent, light & heat) and the calculator will estimate your true costs of running your own call centre.

Assumptions: 0 calls per day with an average duration of 0 minutes. Service level of 80% of all calls answered within 20 seconds. (Norango has a current SLA of 95% within 18 seconds). Occupancy has been set to 85% and shrinkage 30%.

We have provided median inputs that can be overridden such as the UK minimum wage of £11.44 per hour, UK rents and HR costs. Pension contributions can be selected and employer’s NI contribution is calculated at 13.8%.

You really have nothing to lose but everything to gain!

Getting to know you is important to us. We want you and your business to get the most out of our features and services. By giving you a 30 day, no obligation, evaluation* you can ensure that Norango is the right choice for your business. That’s one month for you to evaluate our excellent services, one month for you to compare our state of the art contact centre with your traditional switchboard and one month to settle in and start seeing the benefits of having Norango provide a cloud based solution for your business.

Simply check the Free trial option and submit the form

Look at Call Centre Helper^® – The Award Winning Contact Centre Magazine the best resource on the web.