Virtual reception services

Virtual reception services from Norango 24 hours a day.
A friendly, reliable and professional call handling service!

Our company has been using Norango virtual reception services for 5 years now and we are very happy with the service they provide. The staff are super responsive, helpful and professional and go above and beyond to ensure that our company provides a reliable and friendly service to its clients. I totally recommend Norango to any business that requires a robust call handling service.

Jan Hoggins, United Healthcare
United Healthcare use Norango

Never miss an opportunity again

With the Norango Virtual Reception Services, you can rest assured that your calls will be handled professionally and efficiently, regardless of the time or location of the caller. Our team of trained receptionists will answer calls in your company name, take messages, transfer calls, and provide information to your callers, all while maintaining the highest level of customer service.

By utilizing our Virtual Reception Services, you can focus on running your business without the added stress of managing incoming calls. Whether you are a small start-up or a large corporation, having a virtual receptionist can help you create a positive first impression and improve your overall customer experience.

Don’t miss out on potential business opportunities due to missed calls or unavailable receptionists. Let Norango Virtual Reception Services help you streamline your communications, enhance your professional image, and ensure that your clients and prospects can always reach you when they need to.

Our virtual reception services will:

  • Project a professional, “big company” image.

  • Take calls 24 hours a day, every day, all year

  • Scale up or down with demand.

  • Filter out nuisance or canvassing calls

  • Manage your diary

30 day’s virtual reception services for FREE.

Ready to take your customer service game to the next level? Try our virtual reception service for FREE for 30 days! Let us handle your calls and appointments, while you focus on what you do best. Sign up now and experience seamless customer interactions like never before!

Business Scenario Case Study: Utilizing Norango’s Virtual Reception Service
Company Background

Company: TechWave Solutions
Industry: IT Services
Size: 100 employees
Location: Birmingham, United Kingdom
Service: Providing custom software solutions for small to medium-sized businesses.

Initial Situation

TechWave Solutions has been experiencing rapid growth, leading to increased inbound calls from clients and prospects. This surge in calls has overwhelmed the existing administrative team, resulting in missed calls, delayed responses, and reduced client satisfaction. The administrative staff is struggling to balance their core duties with the influx of calls, leading to inefficiencies and burnout.

  1. Missed Calls: Approximately 25% of calls go unanswered during peak hours.
  2. Customer Dissatisfaction: Delayed responses have led to a 15% decrease in client satisfaction ratings over the last quarter.
  3. Employee Burnout: The administrative team is overstretched, affecting their overall productivity and morale.
  4. Lost Business Opportunities: Missed calls from potential clients have resulted in lost revenue opportunities.
Decision to Use Norango’s Virtual Reception Service

To address these challenges, TechWave Solutions decided to partner with Norango, a company specializing in virtual reception services. Norango’s services include 24/7 call answering, appointment scheduling, and message taking, which align perfectly with TechWave’s needs.

  1. Initial Consultation: TechWave Solutions had a detailed consultation with Norango to tailor the virtual reception service to their specific requirements.
  2. Setup: Norango set up dedicated phone lines and integrated their systems with TechWave’s CRM to ensure seamless call handling and data management.
  3. Training: Norango’s receptionists underwent training to understand TechWave’s business model, common queries, and key clients to provide personalized and informed responses.
  4. Launch: The service went live within two weeks of the initial consultation.
  1. Improved Call Handling: With Norango handling calls 24/7, the rate of missed calls dropped to less than 5%.
  2. Enhanced Customer Satisfaction: Client satisfaction ratings improved by 20% within the first quarter after implementing Norango’s services.
  3. Employee Productivity: The administrative team could focus on their core responsibilities, leading to a 30% increase in overall productivity and a significant reduction in burnout.
  4. Increased Business Opportunities: The timely and professional handling of calls resulted in a 15% increase in new client acquisitions.
  1. Cost Savings: By outsourcing to Norango, TechWave avoided the costs associated with hiring additional in-house staff.
  2. Scalability: The virtual reception service can easily scale with TechWave’s growth, handling fluctuating call volumes without additional investments in infrastructure.
  3. Professionalism: Norango’s trained receptionists provided a consistent and professional experience for all callers, enhancing TechWave’s brand image.

Partnering with Norango’s virtual reception service proved to be a strategic move for TechWave Solutions. It addressed immediate operational challenges, improved customer satisfaction, and supported the company’s growth without significant additional investment. This case study highlights the effectiveness of virtual reception services in optimizing business operations and enhancing client interactions.

Future Plans

TechWave Solutions plans to further integrate Norango’s services with other aspects of their customer service operations, such as live chat and email support, to provide a seamless and comprehensive support experience for their clients.

Contact centre pricing plans


£29.95 / month

Give your callers a professional first impression and make sure you never miss a call.

  • UK area phone (local) number
  • 25 inbound call minutes (minutes over £1.50)
  • 25 connected (patched transfer) calls

  • 30 days rolling contract
  • Office hours 9 am – 6 pm Mon-Fri

  • 14 days FREE trial

Small Business

£99.95/ month

If you want to extend your opening hours this plan will enable you to support clients 24/7.

  • UK geographical number (your area code)
  • 50 inbound call minutes (minutes over £1.50)
  • 50 connected  (warm transfer) calls

  • 30 days rolling contract
  • 24 hours – 365 days
  • 30 day FREE trial


£499.95 / month

24 hour customer 1st line support or general assistance, resolving issues on the first call.

  • UK geographical number (your area code)
  • 500 inbound call minutes (minutes over £1.50)

  • 75 connected (warm transfer) calls

  • 30 day rolling contract

  • FAQs-knowledge base response

  • Dedicated account manager

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